Custumer satisfaction survey – Verbosari d.o.o.

QUESTIONNAIRE

In line with the requirements of ISO 17100:2015 – Management System for Translation Services, and our company’s efforts to meet your requirements and expectations in the best way, we are sending you this electronic questionnaire.

When filling out this questionnaire, choose one of the answers or type it.

How would you rate the level of responsibility and professionalism of Verbosari d. o. o.’s employees in their work?*

How satisfied are you with the quality of services provided by Verbosari d. o. o.?*

After sending an inquiry for the provision of services to Verbosari d. o. o., how quickly is it processed?*

What are the prices of Verbosari d. o. o. services compared to its competitors?*

Has Verbosari d. o. o. ever delivered services of lower level of quality than expected?*

How would you describe the personal relationship between employees of VERBOSARI D. O. O. and your company’s staff?*

no one from Verbosari has ever been in my company

the project management team communicates with my company’s staff

the project management team visits our company often

we have frequent online and live meetings with the members of the Verbosari project management team

How did Verbosari d. o. o. react to the suggestions you have sent to it?*

the suggestions were ignored without feedback

the suggestions were ignored along with providing feedback

the suggestions were processed along with providing feedback

the suggestions were not sent

Please write comments on the work of Verbosari d. o. o.’s employees if you have any.

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Please list three requirements you believe Verbosari d. o. o. should fulfil.

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How would you rate your satisfaction with cooperation with Verbosari d. o. o.?*

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Date:*

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QUESTIONNAIRE

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